How To Connect Your CRM To A Microsoft Teams Chatbot

Having to manage a support team and a huge number of customers is a task already daunting by itself. On top of that, add the need to keep track of who did what and when and you will be quickly facing a continuous jump from one tool to another that can easily slow all your process to a crawl. Your customers and contacts are in one spot. Your tickets and contracts are somewhere else. All your team is (luckily!) on …

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Creating Your First WhatsApp Bot

After introducing Telegram chatbot creation less than a month ago, here at Xenioo we really felt that one more chat platform was missing: WhatsApp (seriously, how many of you are continuously asked about creating a Whatsapp bot?). WhatsApp is among the most common mobile and desktop chat applications. Boasting millions of active users, It can easily be one of the best platforms for customer relations and marketing communication. Today we will see how you can create and deploy a complete …

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website chatbot

8 Awesome Custom Styles For Your WebSite Chatbot

A Website Chatbot has now become a staple of each and every modern home page. From serious corporate web pages to more stylish and graphical personal or small business pages, the small icon at the bottom right (or left!) has become a given. Whether you prefer a more direct, operator-to-person chat, whether you choose a more automated approach, doing a web page today means basically having a chat area somewhere. Today designers struggle with their generic chat platform basic colors …

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chatbot performance

Why measuring your chatbot performance is so important

You have spent countless hours designing and testing your perfect chatbot. Each flow is finely tuned to help your users find their answers and each question funnel is carefully crafted for maximum results of chatbot performance.It is done. It is ready. You publish your chatbot and finally, your job is complete. Right? Wrong. After you finally publish your chatbot and it’s out there in the wild interacting with your users, that’s when the real work starts. Measuring exactly how well …

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Xenioo Forms

Taking your chatbot to the next level with Xenioo forms: 8 Use cases

The latest Xenioo major upgrade brings a brand new feature that will change the way you approach data collection in your chatbot: Xenioo Forms. Here at Xenioo we firmly believe in conversational and standard flow patterns, but we also realized that not everything can be collected by a (long) list of questions as some information are still quicker and more intuitive for the user when presented in a standard form layout. But how can we marry conversations and forms? Xenioo …

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