How to create a basic WhatsApp Chatbot

WhatsApp is one of the most used messaging channels in the world and WhatsApp chatbot is the new revolution around the corner. In fact, WhatsApp has over 2 billion users around the globe. But did you also know that you can automatically chat with your customers via WhatsApp? That you can have one-on-one conversations with your customers, at scale? If you didn’t, it is possible. And in this article, I will explain what WhatsApp chatbots are, why you need to …

Read MoreHow to create a basic WhatsApp Chatbot

Managing a Customer Service Chatbot Team to support customers

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. So in this article we will talk about how to create a customer service chatbot with our platform. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage …

Read MoreManaging a Customer Service Chatbot Team to support customers

voice chatbots

Come creare una Skill Alexa con Xenioo (Parte 1)

La naturale evoluzione dei chatbot conversazionali è con tutta probabilità la trasformazioni verso veri e propri assistenti virtuali vocali. Amazon Alexa, Google Assistant, Duplex ed altre tecnologie emergenti, si integreranno perfettamente all’interno dei nostri dispositivi, consentendo esperienze di conversazione sempre più simili a quelle di solito affrontate con persone reali. Il “business della voce” è un trend in crescita e molte grosse realtà, a partire da Bezos di Amazon, stanno investendo molto nel mercato degli applicativi vocali. Inoltre molti nostri …

Read MoreCome creare una Skill Alexa con Xenioo (Parte 1)

voice chatbots

How to Build an Alexa Skill With Xenioo (Part 1)

Today we’re going to build a new Alexa Skill capable of streaming your own, personal music wherever your device is. Too awesome? Keep reading. The natural evolution of pure conversational chatbots is probably being transformed into fully functional voice assistants. Alexa, Google Assistant, Duplex and other emerging technologies will seamlessly integrate into our devices and offer conversational interactions that (hopefully) mimic real human interactions. Many have been asking us to make available this kind of integration inside Xenioo. So our team …

Read MoreHow to Build an Alexa Skill With Xenioo (Part 1)

Integrating IBM Watson Assistant NLP with Xenioo

Together with DialogFlow, IBM Watson Assistant is one of the biggest names in online natural language processing design. Today we’re going to see how we can quickly and seamlessly integrate it using specifically designed Xenioo Actions. Choosing Xenioo Actions The first thing to do when processing an input is choosing the right action. Xenioo input actions are split into two categories: Inputs and Detections. Inputs are actions that will hold the conversation until the user correctly answers while Detections are …

Read MoreIntegrating IBM Watson Assistant NLP with Xenioo

Using NLP to Fuel Your Chatbot AI and boost conversational experience

Chatbots are quickly evolving and moving from the typical buttons-clicking experiences to a real, meaningful conversational experience. Multiple real world applications demand a deeper user relation and a better general usage experience. While probably not yet passing a touring test, your chatbot can already be of great help in multiple applications like first level support, customer inquiry and first contact management (to name a few). In this post we are going to explore these new features and see real life …

Read MoreUsing NLP to Fuel Your Chatbot AI and boost conversational experience