Author: Gianandrea Terzi

Managing a Chatbot Customer Service Team with Xenioo

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where…

Building an Alexa Skill with Xenioo (Part 1)

The natural evolution of pure conversational chatbots is probably being transformed into fully functional voice assistants. Alexa, Google Assistant, Duplex and other emerging technologies will seamlessly integrate into our devices and offer conversational interactions that (hopefully) mimic real human interactions.Many have been asking us to make available this kind of integration inside Xenioo and our team…

Accepting Stripe Payment In Your Chatbot

Many of our customer’s chatbots are lately evolving from generic marketing or first contact automation to fully experienced sales assistants, pointing to specific products and helping the user pick the right one. While all processes and approaches vary from one to another, all of them at some point come to terms with payment management. At…

Debugging Your Bot: Execution Diagram To The Rescue

Building a chatbot with Xenioo is definitively as easier as it gets. The number of templates, tutorials, and the in-application information is steadily growing and can guide you through the creation of your perfect chatbot solution. Indeed, the freedom and power you’re given can sometimes bring some questions during execution. Let’s look at this very…

Using NLP to Fuel Your Chatbot AI

Chatbots are quickly evolving and moving from the typical buttons-clicking experiences to a real, meaningful conversational experience. Multiple real world applications demand a deeper user relation and a better general usage experience. While probably not yet passing a touring test, your chatbot can already be of great help in multiple applications like first level support,…