How AI is shaping the future of conversational interfaces

This is not a time for business as usual. We are standing on the threshold of a new paradigm that promises to change everything—the way we work, play, learn and live. Businesses that have gone all in with artificial intelligence (AI) are already experiencing its benefits. Small business AI solutions are going to be increasingly important for your ongoing success.

Intelligent virtual assistants that support small businesses and users can be game changer for the economy. Startups can use it today to boost their presence in the market. They can deliver better support, create a more engagement-friendly environment that will boost sales and increase brand awareness. We’ll talk about why it’s a new trend that is gaining ground, the best solutions you can try today and how they work.

Artificial Intelligence (AI) is an umbrella term for technologies that enable machines to mimic human behaviour in terms of speech recognition, decision making and problem solving. Conversational interface is the new generation of virtual assistants that are taking form in today’s chatbots, Alexa or even Siri.

In recent years, small business owners and competitors have started to adopt AI systems that are capable of automating different aspects of the business. Conversational interfaces, such as chatbots and SMS, are becoming a part of everyday life for many.

There are several factors why customers prefer chatbots as a support channel. Some of them include 24/7 customer support, no hold time, and moving the conversation to places where customers are comfortable with like messaging apps on mobile.

The question is that how could it improve your business?

Customers also expect the same conversational experience on any channel – this means that small businesses must deliver personalized experiences regardless of what channel their customers prefer.

Chatbot is a great tool to communicate with chat and build brand loyalty. The best part is that chatbots are not only for the big companies, they can be used by the small businesses too.

People are used to getting things done via contact. Younger generation is always used to communicating with real people – especially with technology problems. Businesses are too small to have enough human support team members and operators. Thus, they can simply rely on AI system support solutions in order to improve the Q&A solution and marketing contact. Many businesses cannot be so grateful if they choose the right AI system solution in the right time for their business needs.

The question is that how could it improve your business?

Enjoyed this blog post? Well, it was completely written by an AI using GPT-3.

Times are changing. Don’t let your business lag behind.
Get in touch with our Xenioo Team and ask how a virtual assistant can help you improve your customers satisfaction!