How To Connect Your CRM To A Microsoft Teams Chatbot

Having to manage a support team and a huge number of customers is a task already daunting by itself. On top of that, add the need to keep track of who did what and when and you will be quickly facing a continuous jump from one tool to another that can easily slow all your process to a crawl. That’s why we are talking your about Microsoft Teams Chatbot. Because your customers and contacts are in one spot. Your tickets …

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voice chatbots

How to build an Alexa Skill With Xenioo (Part 2)

In our previous post, we’ve explored the basic concepts behind the creation of a fully functional Alexa skill with Xenioo. In this second part, we’re going to delve deeper in other parts of advanced skill creation approaching. We will see topics like streaming, state management, and live publishing. Playing audio Sending audio to an Alexa device can be done in two ways. You either send a small sample, like a sound effect, or you send a longer and more complex …

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voice chatbots

Creating A Top-Notch Google Assistant Action With Xenioo

A little less than a couple of months ago, we released a brand new Xenioo channel enabling Alexa publishing. Today we’re thrilled to update our channel offer with yet another voice platform: Google Assistant! In this post we’re going to explore how the multi-channel approach of Xenioo works and how you can publish your chatbot as a Google Assistant Action. First things first: Assistant Actions What you need to start testing your Assistant Action is, of course, a Xenioo account …

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voice chatbots

How to Build an Alexa Skill With Xenioo (Part 1)

Today we’re going to build a new Alexa Skill capable of streaming your own, personal music wherever your device is. Too awesome? Keep reading. The natural evolution of pure conversational chatbots is probably being transformed into fully functional voice assistants. Alexa, Google Assistant, Duplex and other emerging technologies will seamlessly integrate into our devices and offer conversational interactions that (hopefully) mimic real human interactions. Many have been asking us to make available this kind of integration inside Xenioo. So our team …

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voice chatbots

Come creare una Skill Alexa con Xenioo (Parte 1)

La naturale evoluzione dei chatbot conversazionali è con tutta probabilità la trasformazioni verso veri e propri assistenti virtuali vocali. Amazon Alexa, Google Assistant, Duplex ed altre tecnologie emergenti, si integreranno perfettamente all’interno dei nostri dispositivi, consentendo esperienze di conversazione sempre più simili a quelle di solito affrontate con persone reali. Il “business della voce” è un trend in crescita e molte grosse realtà, a partire da Bezos di Amazon, stanno investendo molto nel mercato degli applicativi vocali. Inoltre molti nostri …

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Using NLP to Fuel Your Chatbot AI and boost conversational experience

Chatbots are quickly evolving and moving from the typical buttons-clicking experiences to a real, meaningful conversational experience. Multiple real world applications demand a deeper user relation and a better general usage experience. While probably not yet passing a touring test, your chatbot can already be of great help in multiple applications like first level support, customer inquiry and first contact management (to name a few). In this post we are going to explore these new features and see real life …

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