Managing a Chatbot Customer Service Team With Xenioo

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage the user directly, most tools fall short. You usually end up with something that can create an exceptional …

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Building an Alexa Skill with Xenioo (Part 1)

The natural evolution of pure conversational chatbots is probably being transformed into fully functional voice assistants. Alexa, Google Assistant, Duplex and other emerging technologies will seamlessly integrate into our devices and offer conversational interactions that (hopefully) mimic real human interactions. Many have been asking us to make available this kind of integration inside Xenioo and our team have been working around the clock to make it happen. Right now you can design, build and deploy a marketplace ready Alexa skill by …

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Integrating IBM Watson Assistant NLP with Xenioo

Together with DialogFlow, IBM Watson Assistant is one of the biggest names in online natural language processing design. Today we’re going to see how we can quickly and seamlessly integrate it using specifically designed Xenioo Actions. Choosing Xenioo Actions The first thing to do when processing an input is choosing the right action. Xenioo input actions are split into two categories: Inputs and Detections. Inputs are actions that will hold the conversation until the user correctly answers while Detections are …

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Using NLP to Fuel Your Chatbot AI

Chatbots are quickly evolving and moving from the typical buttons-clicking experiences to a real, meaningful conversational experience. Multiple real world applications demand a deeper user relation and a better general usage experience. While probably not yet passing a touring test, your chatbot can already be of great help in multiple applications like first level support, customer inquiry and first contact management (to name a few). One of the latest Xenioo updates introduced a number of enhancements to the NLP sections …

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