Conversation Archives

HOW TO build a complete food delivery chatbot (Part 1)

January 11, 2023 by Gianandrea Terzi

In our previous How To Build post series, we’ve detailed how to build a complete Q&A chatbot using Xenioo AI engine, database, and flow capabilities. In this first of two-part posts where I’m going to detail instead all the steps to build a complete Food Delivery chatbot. Thanks to Xenioo’s built-in AI, Database, and advanced Conversation features you’ll see how it is possible to realize such a powerful and smart chatbot without writing a single line of code. The How To …

How To Increase Your Chatbot Conversion Rate

April 10, 2021July 22, 2020 by Gianandrea Terzi

If your chatbot target is to create potential leads or groups of people interested in one or more products you are well aware of how lost conversations represent a good percentage of your contacts. This article was written for this reason. To explain how to increase your chatbot conversion rate. A lost conversation is when a user leaves before signing up for your service or completing the questions you’ve prepared. How can we get back to the user sometimes later …

Chatbot Performance, why is important to measure to improve your results

May 14, 2021March 7, 2020 by Gianandrea Terzi

You have spent countless hours designing and testing your perfect chatbot. Each flow is finely tuned to help your users find their answers. Each question funnel is carefully crafted for maximum results of chatbot performance. It is ready. You publish your chatbot and finally, your job is complete. Right? Wrong. After you finally publish your chatbot and it’s out there in the wild interacting with your users, that’s when the real work starts. Measuring exactly how well your questions are …

How to build an Alexa Skill With Xenioo (Part 2)

June 17, 2021July 27, 2019 by Gianandrea Terzi

In our previous post, we’ve explored the basic concepts behind the creation of a fully functional Alexa skill with Xenioo. In this second part, we’re going to delve deeper in other parts of advanced skill creation approaching. We will see topics like streaming, state management, and live publishing. Playing audio Sending audio to an Alexa device can be done in two ways. You either send a small sample, like a sound effect, or you send a longer and more complex …

Managing a Customer Service Chatbot Team to support customers

January 11, 2023January 14, 2019 by Gianandrea Terzi

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. So in this article we will talk about how to create a customer service chatbot with our platform. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage …