How To Increase Your Chatbot Conversion Rate

If your chatbot target is to create potential leads or groups of people interested in one or more products you are well aware of how lost conversations represent a good percentage of your contacts. A lost conversation is basically when a user drops out of your flow before signing up for your service or completing the list of questions you’ve prepared. How can we get back to the user sometimes later to try to reconnect? Let’s read on and learn …

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chatbot performance

Why measuring your chatbot performance is so important

You have spent countless hours designing and testing your perfect chatbot. Each flow is finely tuned to help your users find their answers and each question funnel is carefully crafted for maximum results of chatbot performance.It is done. It is ready. You publish your chatbot and finally, your job is complete. Right? Wrong. After you finally publish your chatbot and it’s out there in the wild interacting with your users, that’s when the real work starts. Measuring exactly how well …

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voice chatbots

Building an Alexa Skill With Xenioo (Part 2)

In our previous post, we’ve explored the very basic concepts behind the creation of a fully functional Alexa skill with Xenioo. In this second part, we’re going to delve deeper in other parts of advanced skill creation approaching topics like streaming, state management, and live publishing. Playing audio Sending audio to an Alexa device can be done in two ways: you either send a small sample, like a sound effect, or you send a longer and more complex streaming source. …

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Managing a Chatbot Customer Service Team With Xenioo

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage the user directly, most tools fall short. You usually end up with something that can create an exceptional …

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