chatbot performance

Why measuring your chatbot performance is so important

You have spent countless hours designing and testing your perfect chatbot. Each flow is finely tuned to help your users find their answers and each question funnel is carefully crafted for maximum results of chatbot performance. It is done. It is ready. You publish your chatbot and finally, your job is complete. Right? Wrong. After you finally publish your chatbot and it’s out there in the wild interacting with your users, that’s when the real work starts. Measuring exactly how …

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