How to Design the Perfect Telephone Bot Experience (7 Use Cases and 5 Tips to Succeed)

Artificial intelligence (AI) has radically altered the world of corporate interactions. Chatbots are transforming how businesses communicate with their clients, and when chatbot is of excellent quality, the results are optimistic. Xenioo is one such name in the market and that’s why we wrote this article about telephone bot.

More companies are deploying bots to turn users into potential clients, boost purchases, and enhance the customer experience after learning what a phone bot is and how it operates.

Xenioo is a chatbot development tool that allows you to create bots for virtually every live chat interface. It has web page chat, Facebook Messenger, WhatsApp, Microsoft Teams, and other networking resources. It also has Amazon, Alexa, and Google Assistant options. This way, each bot you build would have an omnichannel experience.

Xenioo is now launching a new channel that allows you to integrate your Chatbot with a traditional phone call completely. Voice-based platforms such as Google Assistant and Amazon Alexa are also included. This means that Xenioo can be used to make voice bots.

Why should You Choose a Telephone Bot?

You can automate most routine activities and questions and filter the most urgent assistance and customer service requests with a telephone bot design, enabling the support staff to concentrate on higher priority tasks.

  • Customer care automated and available 24 hours a day, seven days a week.
  • Reduced expenditures.
  • Discord telephone bots provide seamless live chat.
  • Less uncertainty due to a smooth ride.

What can You Do with a Phone Bot? (7 Use Cases)

  • Use a bot or recorded messages to answer and make calls.
  • Respond to commonly asked questions.
  • Record callers’ voice responses and transcripts.
  • For particular cases, forward calls to other numbers.
  • Utilize rules and conditions of responses to filter and guide conversations.
  • Play recordings.
  • Calls enqueued and dequeued.

5 Tips to Succeed

  • Ensuring Ease of Use: 

You can conveniently design conversation flow with Xenioo’s drag-and-drop interface so that high performance is obtained, but more on that later.

  • Ensure that the Phone Bot Adds Genuine Value to Customers:

This may involve allowing consumers immediate access to personal information, supplying them with valuable knowledge that enhances their experience (or even improves their day), or assisting them in their work. It means answering their inquiries on a more regular basis without the need for human involvement.

  • Knowing Your Audience Who will be Using Your Discord Phone Bot:

Plan the conversation in detail. Using Xenioo, discord phone bots can be made after demographic analysis of your current audience is done, leading to a user-friendly tone and leaving no dead ends.

  • Incorporation of Phone Bots into Omnichannel Programs:

Integrating Telephone bots into a digital framework (especially one that uses both online portals and IVR telephony) is a difficult task that necessitates a great deal of knowledge.

  • Identifying the Level of Effectiveness of Your Phone Bot:

The number of conversations handled by your Chatbot, the average interaction length, and whether you have a higher than average drop-out rate can all be revealed by analytics. Xenioo has built-in analytics and generates regular utilization reports for those in the organization who need them. You can also implement direct customer feedback.

The Voice Channel on the Phone Bot

Xenioo now supports a brand new Phone Voice Channel. This new channel allows you to connect your Chatbot to any phone number by integrating with a phone provider. It’s already suitable for working as a telephone assistant!

Xenioo has built an integration layer that eliminates all concerns about platform updates and technological shifts by having a simple provider range, similar to the strategy used for WhatsApp phone bots. We continue to search for the latest service provider advancements as you concentrate on delivering the best conversational experience possible.

Setting Up Your Phone Chatbot

A phone chatbot works similarly to a voice chatbot except that it takes place in real-time interaction with no keys, links, or other visual cues.

You’ll build a telephone bot that’s ready to use by following the standard WhatsApp protocols or the Alexa and Google Assistant illustrations.

You’ll need to create a provider account after you’ve finished designing your Chatbot. Xenioo supports Twilio, which is free and fast to set up.

You can customize the Xenioo publishing dialog after you’ve built your Twilio account. To see your account’s global info, go to the Twilio Dashboard page and copy the Account SID and Auth Token values into the Xenioo Phone Voice Channel fields.

Putting Your Telephone Bot to the Test

If you’ve completed all of the fields, press the Publish button to bring your discord telephone bot to life. Xenioo can link to your provider and build an automated responder based on your design flow behind the scenes.

The Twilio responder is named Autopilot, and after you publish it, a new bot will be developed for you. You do not really have to do anything because Xenioo has taken care of it.

You can now use the Twilio Autopilot simulator to try the phone bot to see how the conversation goes. While fine-tuning your flow, you can go back and forth between voice testing and Xenioo design until your phone bot is flawless.

Unlike Alexa, our phone bot will receive 100% of the text detected from the screen. This means that every kind of input, and not just standard NLP expressions, is accepted.

Attaching to a Phone Number

When you’re happy with your Telephone bot’s conversational abilities, you can connect it to a phone number.

To do so, you must first obtain the Autopilot endpoint: we would need it to inform our phone number that everything is directed to an endpoint.

Simply choose the Autopilot bot and then Channels from the drop-down menu. Select Programmable Voice from the list of channels.

Copy the long Url you see and move to your phone number settings. All you have to do now is purchase a phone number in the desired country and paste the Voice Url you just copied into the Telephone configuration area of the same name.

Save it all, and your personal assistant will be ready in no time! You can call the number you just set up and start a conversation with your bot right now!

Join the Telephone Bot experience under your organization with Xenioo. Allow us to guide you through and give your organization the best customer service it can provide.

Do you want to learn more? You can read our guide about Making your phone chatbot reply to costumers calls