Survey & Quiz Chatbot Example: Engage and Know Your Customers
A Survey & Quiz Chatbot example is a pre-designed conversational flow built to engage customers and collect feedback on your service.
Knowing your audience helps you deliver them more value. So it is even more important to have a digital tool where your customers can interact and for example, rate your service. A survey chatbot for customer satisfaction is a perfect example of what you can deliver to your audience.
Often you also need to engage with customers through something more fun than a standard survey, like a quiz.
A quiz chatbot can be like a private teacher that helps you practice your skills. A quiz is like a game and so it is really easier to convince people to participate.
The chatbot example below delivers both the experience of a survey and a quiz. This chatbot can be proposed to customers that had dining at the restaurant the day before. The survey flow collects feedback in order to improve restaurant services. As a reward for having given this useful feedback, a final funny quiz flow allows customers to win a free beer for the next dining.
Awesome, isn’t it? Let’s try it!
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Survey & Quiz Chatbot FAQs
A survey is a way of collecting information from a group of people. It is a big deal in market research and social science as the process of collecting data from a large group of individuals so that their opinion can be evaluated.
There are different types of surveys like paper surveys, internet surveys. A survey can also be conducted on the phone or face-to-face. Last but not least, modern surveys are delivered through chatbots.
A quiz differs from a survey in that it is designed to be fun and interactive. Quizzes are a great way to get more information out of visitors and make your site more engaging.
A Survey & Quiz chatbot is an artificially intelligent conversational agent that helps businesses convert more prospects to leads and customers.
Surveys are extremely useful for marketers because they allow you to collect information about your current and potential customers. Furthermore, a survey chatbot helps businesses collect real-time customer feedback through automated and intelligent response systems.
Finally, survey chatbots are useful for gathering real-time, specific information about your audience and have proven to be enormously successful sales tools.
There are many reasons why you should use a Survey & Quiz chatbot.
First, you could gather information from the people being asked and you can use this information to help you out with your content strategy.
Surveys are also effective for finding out what consumers think of a product, idea, event, or even for gathering new ideas from employees regarding internal management.
A quiz chatbot is a fun tool that allows you to create fun, games, and quizzes for followers to take part in. This a great way to get people talking about your brand and have some fun at the same time.
Yes, our Survey & Quiz chatbot example (or template) is completely free. However, if you wish to use it on a larger scale, you should pick a subscription plan that suits your needs. The Free Plan limit chatbot conversation messages to 500.
You can see our paid plans here.
There are two ways you can handle the necessity to build a survey or quiz chatbot that fits your needs.
- Build one from scratch or quickly starting from our template. In both cases, you don’t need any coding skill and often it is enough to modify our chatbot template.
- Hire a Xenioo expert. A Xenioo expert could be a member of the Xenioo internal team or one of our partners (agencies and chatbot makers with a deep experience in creating a conversational experience with Xenioo).
Yes, Xenioo provides a wide list of out of the box integrations such as Mailchimp, ActiveCampaign, SendGrid, WordPress, Firebase, Zapier and more.
You can use API calls and Webhooks to provide no-code friendly integrations with any third-party services and tools.
If you have custom integration needs, contact us so we can help set it up.
It is possible to create a multi-language Survey and Quiz chatbot with Xenioo.
Not all channels are capable to return the user’s language though, so often the best way is to start the conversation just by asking the preferred language.
Once the language is detected, the conversation will be then redirected to the proper translated behavior.
Yes, every chatbot can be previewed using our Preview Panel within the flow designer. This is the fastest way you can use to test and debug the chatbot while building it.
You can also test and preview the chatbot using a specific full-page landing page, usually the best way to test on a web desktop or mobile as a final user.
Yes, you can publish the Survey & Quiz chatbot example on WhatsApp.
You can find how to configure WhatsApp with Xenioo in our online documentation.
If you want help figuring out how to get started with WhatsApp, just contact our team.