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How to use a chatbot to manage a distributed support team

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Customer service is important for every company. In fact, it turns out that 90% of Americans use customer service as a factor to decide whether they should do business with you. But especially in these COVID work-at-home times, it becomes harder to manage a customer service team. So, that’s why I will show you how can use a Xenioo chatbot to manage a distributed support team.  Adding and inviting team members Before we can actually manage a distributed support team, …

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Learn How To Create A Telegram Group Chatbot

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In a previous tutorial, we saw how to create and deploy a Telegram chatbot using Xenioo. While we did cover the basics of single and group conversations and the concept of bot privacy, we didn’t go into the depths on how to fully manage a Telegram group chatbot. This time we are going to see exactly this: we will create a very simple chatbot that will act as a group manager and moderator. Telegram Privacy Mode When building you chatbot using …

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Managing a Chatbot Customer Service Team With Xenioo

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One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage the user directly, most tools fall short. You usually end up with something that can create an exceptional …

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TUTORIAL #7: Creating a split-test driven conversation

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Now that we’ve learned how to manage our chatbot flow through Variables and Xenioo’s Natural Language Processing engine, in this lesson we will move forward to learn a different way to manipulate our chatbot conversation: random split-testing. You can follow our lesson directly from the video below. At the end of the article you will find a Xenioo bot file that simply restores the example bot into your account for playback and testing. Let’s start! Splitting the conversation path During …

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LEZIONE #7: creare conversazioni dinamiche con lo split-test

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Now that we’ve learned how to manage our chatbot flow through Variables and Xenioo’s Natural Language Processing engine, in this lesson we will move forward to learn a different way to manipulate our chatbot conversation: random split-testing. You can follow our lesson directly from the video below. At the end of the post you will find a Xenioo bot file that simply restores the example bot into your account for playback and testing. Let’s start! Splitting the conversation path During marketing …

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