Come creare un chatbot per Whatsapp con Xenioo

Dopo aver reso disponibile la creazione di chatbot per Telegram, noi del team di Xenioo ci siamo resi conto che mancava all’appello il supporto per la piattaforma di messaggistica più diffusa al mondo: Whatsapp (seriamente, diteci quanti di voi hanno continuamente richieste per fare chabot per Whatsapp?). Whatsapp è in effetti la piattaforma di messaggistica più comune ed utilizzata al mondo. Gestisce milioni di utenti attivi ed ha il potenziale per diventare la più efficace piattaforma di marketing e supporto …

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Come gestire un team di operatori in un chatbot di supporto clienti

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage the user directly, most tools fall short. You usually end up with something that can create an exceptional …

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Execution Diagram: debugging integrato di un chatbot Xenioo

Building a chatbot with Xenioo is definitively as easier as it gets. The number of templates, tutorials, and the in-application information is steadily growing and can guide you through the creation of your perfect chatbot solution. Indeed, the freedom and power you’re given can sometimes bring some questions during execution. Let’s look at this very simple chatbot: In just a few interactions, this chatbot is creating a small game: it creates a random number and asks the user to guess …

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GamerNewsBot: un chatbot completo per l’invio di news da un feed RSS (seconda parte)

In the previous entry of this two parts story, we’ve seen how we can create the very first steps of our news chatbot. We’ve created the basic flow that will allow our user to check what we’re offering, subscribe and do a little small talk. Now that our user has made our small tour and decided to subscribe, we need to make sure that the news are pushed regularly: in Xenioo, this is made trough a broadcast. Broadcasts are complete …

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