Articles

We all know how much of an asset a smart and well-designed customer support chatbot can be. Current usage and results statistics place at least 70% of the amount of level one customer questions that can be handled without real human interaction. More than 75% of adults today would prefer to exchange messages with a brand instead of waiting indefinitely in a phone queue. If your support workflow is ready to make the jump it is very likely that your …

Read MoreEasily integrate your chatbot with Salesforce

This is the second part of two-part posts where I’m going to detail all the steps to build a complete Q&A chatbot. Thanks to Xenioo built-in NLP and Database features you’ll see how it is possible to realize such a powerful and smart chatbot without writing a single line of code. The Let’s Build posts series aims to show how a complete chatbot can be built using all of the available Xenioo features with the highest possible detail. By the …

Read MoreHOW TO build a complete Q&A Chatbot (Part 2)

This is the first of two-part posts where I’m going to detail all the steps to build a complete Q&A chatbot. Thanks to Xenioo built-in NLP and Database features you’ll see how it is possible to realize such a powerful and smart chatbot without writing a single line of code. The Let’s Build posts series aims to show how a complete chatbot can be built using all of the available Xenioo features with the highest possible detail. By the end …

Read MoreHow to build a complete Q&A Chatbot (Part 1)

Chatbots (or chatbot library) creation has undergone all the phases related to product development. The very first chatbots seen in the wild, years ago, would be handcrafted, finely developed to suit exactly a single specific need. While intriguing from a certain point of view a one-to-one approach is not suitable for a multiple customers scenario. Time to market and costs would turn away all but the most dedicated clients. Not much later came tools like Xenioo. With Xenioo, chatbots are …

Read MoreHow to Build Your Chatbot Library To Dramatically Speed Up Chatbot Creation

In this Slack bot tutorial we’re going to cover how we can use a chatbot and a conversational flow to efficently and frictionless record the time spent by each person of your team. When the Xenioo team started growing steadily a long time ago, two tools became the staple of our internal communication and company life: Slack and the timesheet. Being mainly remote, our team found Slack to be invaluable for communication and immediate sharing of information, ideas and content. …

Read MoreHow To Build A Slack Bot To Efficently Manage Your Timesheet