Gianandrea Terzi

Gianandrea is Matelab Srl co-founder and co-creator of Xenioo. When not creating cutting edge business application solutions or chatbots plotting world domination, he can be found gaming, probably praising the sun.

HOW TO build a complete food delivery chatbot (Part 1)

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In our previous How To Build post series, we’ve detailed how to build a complete Q&A chatbot using Xenioo AI engine, database, and flow capabilities. In this first of two-part posts where I’m going to detail instead all the steps to build a complete Food Delivery chatbot. Thanks to Xenioo’s built-in AI, Database, and advanced Conversation features you’ll see how it is possible to realize such a powerful and smart chatbot without writing a single line of code. The How To …

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Easily integrate your chatbot with Salesforce

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We all know how much of an asset a smart and well-designed customer support chatbot can be. Current usage and results statistics place at least 70% of the amount of level one customer questions that can be handled without real human interaction. More than 75% of adults today would prefer to exchange messages with a brand instead of waiting indefinitely in a phone queue. If your support workflow is ready to make the jump it is very likely that your …

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HOW TO build a complete Q&A Chatbot (Part 2)

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This is the second part of two-part posts where I’m going to detail all the steps to build a complete Q&A chatbot. Thanks to Xenioo built-in NLP and Database features you’ll see how it is possible to realize such a powerful and smart chatbot without writing a single line of code. The Let’s Build posts series aims to show how a complete chatbot can be built using all of the available Xenioo features with the highest possible detail. By the …

Read MoreHOW TO build a complete Q&A Chatbot (Part 2)

How to build a complete Q&A Chatbot (Part 1)

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This is the first of two-part posts where I’m going to detail all the steps to build a complete Q&A chatbot. Thanks to Xenioo built-in NLP and Database features you’ll see how it is possible to realize such a powerful and smart chatbot without writing a single line of code. The Let’s Build posts series aims to show how a complete chatbot can be built using all of the available Xenioo features with the highest possible detail. By the end …

Read MoreHow to build a complete Q&A Chatbot (Part 1)

How AI is shaping the future of conversational interfaces

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This is not a time for business as usual. We are standing on the threshold of a new paradigm that promises to change everything—the way we work, play, learn and live. Businesses that have gone all in with artificial intelligence (AI) are already experiencing its benefits. Small business AI solutions are going to be increasingly important for your ongoing success. Intelligent virtual assistants that support small businesses and users can be game changer for the economy. Startups can use it …

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How to Build Your Chatbot Library To Dramatically Speed Up Chatbot Creation

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Chatbots (or chatbot library) creation has undergone all the phases related to product development. The very first chatbots seen in the wild, years ago, would be handcrafted, finely developed to suit exactly a single specific need. While intriguing from a certain point of view a one-to-one approach is not suitable for a multiple customers scenario. Time to market and costs would turn away all but the most dedicated clients. Not much later came tools like Xenioo. With Xenioo, chatbots are …

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