Managing a Chatbot Customer Service Team With Xenioo

One of the most common uses of a chatbot is support. We know: you’ve spent countless hours honing the perfect artificial assistant that tries to understand your user’s problems and solve them. Still, sometimes, a user likes to talk to a human being, or your NLP does not yet manage a specific problem. In a situation where a human being is required to engage the user directly, most tools fall short. You usually end up with something that can create an exceptional …

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