Privacy Policy

Here we describe how we collect, use and handle your information when you use our websites, software and services (“Services”).

What & Why

We collect and use the following information to provide, improve and protect our Services:

We collect, and associate with your account, information like your name, email address and company name. When you add the first paid plan, we will also store the billing agreement we need to further bill you monthly or yearly.
Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all sensitive/credit information you supply is encrypted via Secure Socket Layer (SSL) technology. We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information. All transactions are processed through a gateway provider and are not stored or processed on our servers.

Your Logo and/or Company Name and Feedback
We may list your Company Logo and/or Name on the Xenioo website among those using Xenioo chatbot. We may also, for the purpose of promoting Xenioo, user any kind of positive feedback or review you may send to us.
If you do not want to see your logo or company name used you can ask anytime for removal by contacting us at

With whom
We may share information as discussed below, but we won’t sell it to advertisers or other third-parties.

Others working for Matelab Srl
Matelab Srl uses certain trusted third parties to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf and in compliance with this Privacy Policy.

Other applications
By developing chatbots based on Xenioo, you are giving other users access to it. Just remember that their use of your information will be governed by their privacy policies and terms.

We’ll retain information you store on our Services for as long as we need it to provide you the Services. If you delete your account, we’ll also delete this information. But please note: (1) there might be some latency in deleting this information from our servers and back-up storage; and (2) we may retain this information if necessary to comply with our legal obligations, resolve disputes, or enforce our agreements.

Around the world. To provide you with the Services, we may store, process and transmit information in locations around the world – including those outside your country. Information may also be stored locally on the devices you use to access the Services.

If we are involved in a reorganization, merger, acquisition or sale of our assets, your information may be transferred as part of that deal. We will notify you (for example, via a message to the email address associated with your account) of any such deal and outline your choices in that event.
We may revise this Privacy Policy from time to time, and will post the most current version on our website. If a revision meaningfully reduces your rights, we will notify you.

Have questions or concerns about Xenioo, Matelab Srl, our Services and privacy? Contact us at